Cancellation and Returns

What happens if I change my mind?

If you’ve shopped online, just email our Customer Service Team at info@theorangecompany.co.uk before delivery takes place or within 14 days of receiving your order.

Returning upholstery and furniture: There is a collection fee of £80.

Returning accessories and rugs: There is a collection fee of £5 – £15 (size/weight dependant). However, if you are local to our warehouse, please feel free to return them here free of charge.

Please ensure all items are returned boxed and in their original packaging.

What if the goods are faulty or damaged?

We do everything we can to make sure your order reaches you in pristine condition. If, however, it should arrive damaged or not working, then please let our Customer Services Team know right away at info@theorangecompany.co.uk.

How about self-assembly furniture?

If you change your mind before you start assembling your furniture, then you can arrange returns in the usual way. As long as everything is undamaged and in its original packaging. If you’ve assembled or part assembled your furniture, then unfortunately we’re unable to accept it as a return. That’s because any assembly process prevents us from being able to re-sell the furniture to another customer.

What should I do if I have a complaint?

The first thing to do is get in touch with our Customer Services Team at info@theorangecompany.co.uk who will be happy to investigate any issues you may have.